Casting Quality Claim & RMA Request

Submission of this form does not constitute acceptance of a claim or authorization of a credit. All nonconformance reports are reviewed by the Quality Team before any disposition is determined.

Producing Facility

Which Anderson Foundries facility produced the casting?*

Dakota FoundryMuncie Castings

Customer Information

Company Name*

Contact Name*

Email*

Phone*

Foundry & Material Information

Casting Material*

Gray IronDuctile IronAluminumOther

Alloy / Material Grade*

Enter N/A if not applicable.

Material Specification

Casting Weight (if known)

Order Information

Customer PO Number*

Anderson Foundries Job / Order Number*

Part Number*

Part Description*

Quantity Received*

Quantity Alleged Nonconforming*

Date Received*

Casting Identification / Traceability

Provide any identifying information available on the casting, tag, packing slip, certification, or shipping documentation. All fields in this section are optional.

Heat / Lot Number

Casting Marking / Serial Number

Other Identifying Information

Photo of Casting Marking or Tag (optional)

If the casting has a heat stamp, tag, or other marking, a photo helps the Quality Team locate the correct records.

Click to upload or drag and drop

Reported Nonconformance

Drawing / Specification Reference*

Enter the drawing number, specification, purchase-order requirement, or other document that defines the requirement being reported.

Revision / Version

Enter the applicable revision or version, if known.

Exact Requirement Alleged Not to Have Been Met*

Nominal / Required Condition*

Actual Measured Condition*

Detailed Description of the Reported Issue*

Where on the Casting Is the Reported Issue Located?*

Describe the location as specifically as possible. Reference a feature, surface, hole, boss, section, or area of the casting. If you are uploading a marked drawing or photo, identify the location there as well.

When Was the Issue Discovered?

How Was the Issue Identified?

Supporting Documentation

At least one file is required. When possible, include a photo showing the overall casting and a photo showing the specific area of concern.

Accepted: photos of the reported condition, photos of the entire casting, marked drawings, inspection reports, measurement results, test results, X-ray / radiographic results, material test results, or other supporting documentation.

Click to upload or drag and drop

Photos, PDFs, inspection reports, drawings, test results

Material Containment

Casting Condition

Has the casting been machined, welded, repaired, coated, heat treated, assembled, modified, or otherwise altered after receipt?*

NoYes

Requested Resolution

Select Requested Resolution*

Return & Evaluation Policy

Unless otherwise authorized in writing by Anderson Foundries, castings associated with a quality claim must be returned to the producing Anderson Foundries facility for evaluation before a quality credit or replacement is approved. Do not return material until an RMA number and return instructions have been provided.

If Anderson Foundries confirms that the casting does not meet the applicable agreed specifications, Anderson Foundries will determine the appropriate disposition, which may include replacement, rework, credit, or another mutually agreed resolution.

If the casting is determined to meet the applicable agreed specifications, the claim will be denied. The customer will remain responsible for the full purchase price of the casting and for freight associated with shipment to Anderson Foundries and, if the casting is requested back, return freight to the customer.

Credit memos will not be issued solely based on a customer debit memo, deduction, email notification, or verbal claim. Quality-related credits require completion of the Anderson Foundries Quality Claim process and approval following evaluation of the reported nonconformance.

Required Acknowledgment

I acknowledge and agree to the terms above*

I understand that submission of this form does not constitute acceptance of a quality claim or authorization of a credit. I agree to make the affected casting(s) available for Anderson Foundries evaluation and understand that if the casting is determined to meet applicable agreed specifications, my company remains responsible for the full casting price and applicable freight charges.

All fields marked * are required. Incomplete submissions will not be accepted.